Glorian Ceramics

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General Information
1. Please note that I can no longer accept special orders.

2.If you are wondering if a certain item is available, please look at the write-up about that item. I have tried to add how many of each item I currently have available. When an item is sold it will be removed from the website or the ability to purchase the item will be removed.

3. Glorian Ceramics is my hobby / second job. All ceramics are made by me and are kept at my home studio. When an item is ordered it cannot ship the same day because I ship from my workplace. When I bring the item to work it is then shipped. You should recieve an email containing the tracking number and shipping date when your order is shipped.

4. Your credit card will be charged by the company where I work. We have an arrangement allowing me to charge my customer's credit cards and ship items using the company account. Your credit card receipt will have the name "Creative Connections, Inc." on it. Please make a note of it so you won't be surprised by your credit card bill.
 
 
Security:
Glorian Ceramics uses Creative Cart, a secure shopping cart service, for your web purchases. Click on our Buy Now buttons to add items to your shopping cart. Check out what you've chosen by clicking on View Cart. When choices are complete go toCheck Out to finalize your order and your connection will go to an SSL (Secure Socket Layer). You can then be assured your purchase is secure.
 
 
Return/Replacement Policy:
Your satisfaction is important to me. If there is a problem, contact me by phone or email within 3 business days of receiving your order and we will work out the details of items to be returned.

DO NOT RETURN ITEMS WITHOUT CONTACTING ME FIRST!

Returned items must be recieved in the same condition as when shipped to you. If items are broken when you recieve them immediately notify UPS. Items shipped UPS are always insured. If you return an item you will recieve a full refund on the product amount, not including shipping and handling AS LONG AS THE PRODUCT IS NOT BROKEN OR DAMAGED. Broken or damaged items will not be refunded at full price UNLESS reported immediately to UPS. UPS will do an investigation to determine how breakage occurred. If you break an item you will not be given a refund.

Any refund will be for the exact amount of the item returned, not including shipping and handling. You will be responsible for any shipping charges to return an item.
 
 
Questions:
If you have questions about an order please feel free to email me at: sales@glorianceramics.com. Or, you may call my office - 770-476-7322 Ext 711 (days).
 
General Shipping Info
Note that all orders are shipped from my place of work, not my home studio. Be assured that I am doing my best to fulfill each order in a timely fashion and will not charge your credit card until the day of shipment.
During peak times, such as holidays, or for large orders, I may require more time. You will be advised of this via email after placing your order. Orders are shipped via UPS Ground, FOB Duluth, GA (USA).
 
Shipping Charges:
Shipping charges vary according to size & weight of packages. I will do everything possible to provide you with the lowest shipping charge. You pay only item price plus shipping & handling, as well as sales tax if required.

Because of recent changes by UPS, I can no longer offer Next Day, 2Day or 3Day shipping. Shipping charges are based on the weight of the order and UPS no longer works this way for faster shipping. They now use dimensional charges rather than weight for each package. So, if your order weighs 2 pounds, but fits into a large box (which is often the case since we try to cushion the items) UPS will charge for 4 pounds or more. There is no way for me to determine what size box something will fit into until I am ready to ship it, especially on multi-item orders. I'm sorry for the inconvenience.
 
Sales Tax:
Sales tax, for Georgia residents only, depends on the ship-to county. Sales tax amounts are usually between 4% and 7%.
 
Missing Shipments:
On items shipped via UPS we will be happy to trace any missing packages.
 
Listed Prices
Prices listed do not include shipping & handling charges or sales tax (sales tax applicable for Georgia residents only)
 
Methods of Payment
We accept Visa, MasterCard, Discover and American Express. Your credit card will be charged on the day your order is shipped.
 
Mailing Address
Glorian Ceramics, 3407 Highway 120, Duluth, Georgia 30096
 
Privacy Statement:
Any information given to us is kept strictly confidential. We do not sell customer lists, mailing lists or surveys; or give out private information to anyone. We consider this information to be private and confidential.


All ceramic teapots and other kitchen items are made using food safe glazes unless otherwise noted.

Copyright 2000-2014, Glorian Ceramics

Glorian Ceramics ~ 3407 Highway 120 ~ Duluth, GA 30096 ~ 770-476-7322-EXT-711